Get in touch with us

Depending on your concerns, various specialized colleagues are at your disposal. We are generally available by telephone during normal business hours between 09:00 and 18:00.

Submit a support request

Describe your request in as much detail as possible. The relevant specialist department will then contact you immediately.

Technical support
If you have acute technical problems with an existing system or with a data logger, our technical support will help you directly.
+49 30 6293 77201

Onboarding and network integration
Our Solutions team takes care of your concerns relating to onboarding, the connection of systems and grid integration (telecontrol technology, remote controllability, certification).

If you have any questions about an invoice you have received or would like to change invoice data, please contact our Finance team directly.

Direct marketing
As a direct marketing customer, you can contact our specialized team directly with questions about your billing.